From time to time, gremlins get loose and wreak some mayhem and havoc (as gremlins are wont to do). If your item has been affected by a gremlin, or one of his evil minions, please contact us immediately.
We want you to be satisfied with anything you purchase – after all, we want you to continue shopping with us and it makes sense to treat you honestly and “fairyly” at all times. If you receive your order and do not like or want to keep your door, we will certainly take it back, but we cannot cover the return shipping cost or refund the original shipping cost. In the rare event that the door you receive is damaged in shipping, please let us know and we will arrange a replacement or refund.
If your door arrives damaged, to expedite your claim, please send a photo of the door, and a photo of the packaging, and we will do our very best to make it right.
Contact us at firstname.lastname@example.org for questions related to refunds and returns… or any other help you may require.